Policies

It is the policy of Global Hydration Water Treatment Systems Inc that all personal information collected during online transactions will be considered private and kept for control purposes only such as resolving events related to the original transaction. Said information will NOT be given to any party except those involved in bringing the order to you. Credit card data collected during online transactions is kept for 14 days and then permanently deleted. It is kept for this period strictly in the event any refund is requested regarding the original transaction. If you have any concerns or questions please do not hesitate to call us directly at 001 (807) 577-0030. Customer service is our top priority.

Copyright and Restrictions of Use
All the content in this site is protected under Canada and International copy right laws. You may make a copy of such content for personal use to help in making your purchase decision. However all site design and statements, images are copyrighted and may not be used by other retailers/companies. All commercial hits are evaluated and monitored.

Duty / VAT Charges
We do not charge DUTY/VAT taxes. However, your country's customs may decide to charge you customs on your order. In such a case, it is your responsibility to pay all duty/vat taxes. If customs charges you taxes, and you fail to pay them within a reasonable time, customs attempts to collect these charges from us, and we will then charge your credit card upon receiving a bill from customs if such a case occurs.

Return Policy
Global Hydration Water Treatment Systems Inc. offers to all its customers a 30-day money-back guarantee for all unopened products. Returns of unopened products must be through insured mail! Shipping and handling charges are non-refundable and all returns will have a 15% re-stocking fee except if the product that you received is damaged or, if returned within 30 days due to a manufactures defect. These items can only be exchanged for another similar item. In the event of a return, simply inform us of your intentions and send the unused products to the address listed on the Contact page of this website. Please be sure to include the order confirmation and invoice that you were sent at the time you placed the order. These documents will have your name, address, phone number, and email address and order details. Please also include the reason for returning the product(s). In addition, feel free to contact us via email or phone to discuss any concerns that you may have. Global Hydration Water Treatment Systems Inc. will credit you in the payment method you used. Cancelled Orders and Restocking Fees: Orders may be cancelled within 24 hour notice without a service charge. If an order is cancelled at the time it has been shipped the cost of the item is credited to you once we get the package back, but you will still be billed for the shipping charges. Parcels that are claimed to have not been received will not be credited if the customer chooses delivery types other than expedited or express mail. The only exception is if Global Hydration Water Treatment Systems Inc. makes an error in inputting the address of delivery. Shipping and handling charges on refused shipments are the responsibility of the customer.

 

For more information please contact Global Hydration Water Treatment Systems Inc.

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